Contact
Contact Khien Travels
Reach our team for visa application support, account access questions, document upload issues, and general platform questions.
Email support
The best way to reach us is by email:
Support is handled by email during the controlled launch. Please do not send passport, identity, or travel documents by regular email unless Khien Travels staff specifically instructs you to do so. Sensitive documents should be uploaded through the secure platform after signing in.
Phone support is not publicly listed during this launch.
Good reasons to reach out
What we can help with
- Trouble accessing your account
- Questions about an active visa application
- Document upload issues
- A request to access, correct, or delete your information
- Questions about coming-soon features (flight inquiries, booking requests)
- General questions about the platform
Good to know
Before you reach out
Keep sensitive documents off email
Please don't send passport, identity, or travel documents by regular email unless Khien Travels staff specifically instructs you to do so. Upload sensitive documents through the secure platform after signing in instead.
What we can't promise
Khien Travels does not guarantee visa approval — decisions are made by the relevant government or embassy authority, not by us. We're also not a substitute for official embassy or government instructions, and email support here isn't an emergency travel channel.